Our Loyal Customers | Lambert Buick-GMC, Inc. | Cuyahoga Falls & Akron, Ohio

" Matt and Ron, Just want to thank you for your help in getting me a nice car at a very fair price. I am especially excited about the chrome wheels and the sliding sunroof.

See you Thursday to finalize the deal. "

God Bless, Mr. Pat Manning

" Our Salesman Gabe, was very knowledgeable about all the cars we looked at. He was helpful but not pressuring. "

Eleanor S.

" Lambert Buick,

Thanks to Mark Mundy who took the time to stop and say hello and ask about the family & car. As I was waiting in the waiting room. He is the greatest. Thanks to Dillon at the service desk who also took the time with this and fast to listen about questions about the car and also checked them out. He got the repair done and after service he explained what was done. He also is the greatest. Great people, Great service. Thanks also for the cookies and coffee it was great.

Sincerely, "

Roger F.

" Mr. Mark Mundy is wonderful. I have been looking for a car for the last three years. I have had the worst experience ever with local car dealerships. I came to Lambert to buy a 2008 Mustang. Mark Mundy geniunely cared about what I wanted and me. He didn't push me into anything that I didn't want like my past experience. I will never go anywhere else to buy my next car. I had the best experience with Mark Mundy. You're truly blessed to have him working for you. It was fast and easy to get financed and over all an awesome experience. Mark made me feel at home, even though I lived 1hr and half away. I will be back to purchase my next car at your car dealership. "

John N.

" Gabe, Just wanted to thank you for the fine vehicle and all of your help. We were both impressed with your dealership's smooth operation and you are truly an asset to the organization.... Thanks again. "

Mike & Kathy K.

" Dear General Manager,

My wife and I have been customers at Lambert Buick GMC for quite a few years and have always had a great experience with Mark Mundy in each of our new and used purchases. Because the we have purchased were new or nearly new, and had no service needs, we have not had experience with your service department... until Tuesday January 3, 2012.

I want to tell you just what a wonderful and refreshing experience it was. Where we live, we received about a foot of snow that day. My son parked our 2003 Bonneville at the end of the drive so he could clean the driveway and when he went to start it, the key would not work in the ignition. When i came home from work, I was unable to get it to work so I called your service department and spoke with a gentleman named Andrew. I fully expected to be told to have the car towed in and that your technicians would look at it; however, to my pleasant surprise, Andrew took the time on the phone to help me troubleshoot before I had the vehicle towed in. Because of his time on the phone with me and his patience in explaining things, i was able to get the car started without a huge towing bill and repair bill.

In this day and age where all the mighty dollar is king, it is so refreshing to find that there are still people anad businesses that care enough about people to help them out, knowing that it could not result in not transacting business. a huge "THANK YOU" goes out to both Lambert Buick GMC and Andrew for his kindness.

I have referred many people to Lambert; specifically to Mark Mundy because his genuine care for his customers and his sales ethics have stood the test of time. Obviously, Mark's ethics are part of the Lambert philosophy of doing business because Andrew demonstrated ethics just as Mark has done for years. Please know that as a loyal GM customer (one Pontiac, one Buick and 2 Chevrolets), when I have a service need that I cannot handle in my own driveway or garage, your facility will be the first place I turn to.

Thanks again to Andrew in the service department, Mark in you sales department and to your dealership in general for your old fashioned, honorable day to day business operations. It is a breath of fresh air! Your NOT having fast talking advertisements that in cannot understand and for dispelling the old "used car salesman" reputation will serve you well for many years to come. "

Sincerely,
Jack C.

" Hi John, I am absolutely enjoying my car in Florida! Murph really likes it too! It is just perfect and plenty of room in trunk for groceries! No more fighting over one car. Thanks, Joan "

Joan S.

" Hi, Had my first trip to MD on Saturday, truck did well, but driver needs practice. The arm rest has made such a difference in my elbow and arm. The room really fits me when traveling alone, but a little small with all 4 dogs, but does not happen often so I will get used to the limited space when traveling with the 4 canines. Hey, you and Michael really are great individuals and I am very lucky to know each of you. Have a great New Year! "

Connie F.

" Good Afternoon, This is the second time I have purchased a car from Lambert and the third purchase for my household. All three have been excellent and the cars have been great as well. Betty, who is bow retired sole me my very first car. That experience was so positive Scott got the opportunity to sell my second. When it comes time for the third, I will be back again. You also have an excellent service department, only ever brought my car there for work. You have a great dealership and great people there. Thank you! "

Anthony R.

" I want to thank you for the great service during the purchase of my Yukon. I appreciate the high level of service and attention to detail that every Lambert team member demonstrated throughout the entire process. I am definitely the type of person that will be a return customer when i find a company that appreciates my business and provides the type of service that Lambert does. My wife will need a new vehicle in the next 18-24 months and I can just about guarantee we will come see you first. She's a much tougher sell than me so you some time to get ready... "

Anthony S.

" My husband and I bought a previously owned Honda Odyssey. Our salesman, Gabe, was excellent to work with! He was very respectful and helpful. The man who helped us finance our vehicle was friendly and efficient. The whole process was the best experience we have had at a car dealership. We highly recommend Lambert as a place for people to buy a car. We hope to do business with you in the future. Thank you! "

Marcy K.

" Dear Ms. V. Watts,
Just wanted to say what a “great” group of gentlemen you have working for you. Again for I think the 8th time. They were great….especially and in no order, Craig W., Michael C., Mark M., new one....Jeff...made a great experience again at your dealership…Please thank them all for Connie and me…they deserve the employee of the month awards! Another great buying experience!!!! Thank you all, you are the greatest!!

P.s. All your people at the dealership are also great, friendly, and kind! "

Gant & Connie S.

"I purchased a 2010 Chevy Impala from Mark Mundy, Oct. 30, 2010-I was car jacked Nov. 9, 2011- As soon as the insurance company settled, I knew who to call. Mark is the most caring, gracious, and trust- worthy individual my family knows. I can trust his judgement. He made this horrible experience of being car jacked in a less stressful new car buying experience. Thank you all. Lambert has a great bunch of guys & gals-
PS. Mike was very cordial as well. Its nice to walk into a business where everyone treats you like a friend. Thanks again!"

Marilyn S.

"I was extremely pleased with the attentiveness of salesman, Pat Kassinger. He easily walked me through the maze of buying a new car and answered my questions- even the trivial ones. The entire event was handled with ease…I was very impressed with Jefferson who was very helpful showing me the instruments inside the car and how they worked. I was impressed with how efficient and conscious the financial part was handled with Michael Craig. Assessment= A+"

Margaret Long

"Hi Mike. Just wanted to take a second to thank you for the help you provided my wife and self in dealing with our purchase. No issues or problems at the border, as you had advised. Great work!!!! Thanks again for the assistance. Buick worked great, as only a Buick can. We are missing the manual for the Navigation System and will send a note to Mike Charles requesting him to send us one. Hope you and your family enjoy the upcoming Xmas season."

Regards,
Bob & Pat H.

"We had a great experience from the first phone call to Gabe. We were acknowledged as soon as we arrived on the lot by Gabe, we're very impressed with the dealerships first class and were impressed with the finance manager (a great salesperson). We cannot think of a thing, it was a great experience and Lambert Buick GMC is a first class establishment. Fantastic Experience (5 stars)."

Dana T.

"Awesome experience!! My wife and I live in NW PA and called about purchasing a Buick Enclave we saw on Lambert's website. Not only did they (Craig) work with us to ensure we received the price we wanted before ever stepping foot in to the dealership, but the entire staff stayed an hour past the dealership's closing time (on a Friday night) to make sure our car buying experience was a great one. They are no haggle and are customer focused when it comes to helping you find the car your want. In fact, we walked out the same day with the car. In the future I would consider buying a car from Lambert without hesitation and would recommend my family and friends to do the same. We have had our car for a month and it has been the best car we have ever owned! "

Keenan

"Great buying experience I recently bought a used 2010 Pontiac G6 from Lambert Buick . I was searching via internet quite a bit, and found the car I was looking for here. Although they were about an hour away, I felt comfortable making the trip after various calls. Michael Charles was my salesman, and A+!"

Regards,
George W.

"Bryan,
Thank you to all people that assisted me in buying a car. For a few reasons, this was the first time that I ever bought a car with no one with me to help guide me threw it. When I came to your store is was to say the least a bundle of nerves. The entire staff was very kind and you will never know how much that meant to me.

My daughter came in 2 days later and bought a RAV4 also. She also had nothing but kind things to say. We both LOVE our Rav4’s."

Once again,
Thank you
Cathy F.

"Dear Mr. Mike Craig (Lambert Buick),
Thank you again for the excellent treatment received at your dealership. Amedeo and the entire staff were very nice and accommodating. We have already recommended you to several of our friends and family members. "

Mr.& Mrs. Dominic L.

Craig,

"Thank you and all of your co-workers for your help. Dealing with Lambert is without a doubt, the most pleasant experience in car shopping I have ever gone through. It was well worth the hour drive to get to your dealership. Once again, thanks for everything, I am sure we will be back."

Dan and Sherry Day

"Everyone involved in our deal was very professional & accommodating! Couple that with a beautiful car at a great price made our experience of buying a car from out of state well worth the trip! We'll definitely visit you again! Scott, Matt, Ron, and Mike-Thanks!"

Jeffrey D. & Mary O.

"Thanks to all at Lambert for such great service."

Eddie & Tina P.

"Please pass along that we had the best car buying experience that we EVER had! The last one at another dealer was a nightmare and I admit we were a little apprehensive, but when we got there the day went smoothly and everyone was kind, courteous, and helpful. We Love our new Envoy and look forward to bringing it back for regular service so we can just say hi. Give a special thanks to Mike for us because he was superb with us and the kids, we has a good time talking with him. Thanks again for making this the BEST car buying experience we have ever had and know we are singing your praises out here!"

Mike and Monica M.

"Hi Mike! Thanks again for all the help and we absolutely Love the Envoy!!! Like we told you we spent the first evening going back and forth to the garage just looking at it!! Please pass this along that we had the BEST experience with everyone we came into contact with there and we have been singing your praises all over!!! Have a great night and we will be back when we need another vehicle! "

Mike M.

"We just bought our third car in four years from Mark Mundy. He is absolutely the BEST!! We used to dread buying cars, but he makes the whole process painless and believe it or not fun. We have referred several family members who now will only buy from him. Thanks to Mark Mundy you have customers for life."

Nicole B.

"Enjoy there is no high pressure sales tactics- relaxed atmosphere. My third vehicle from lambert and salesman Jeff Jones- will be back when its time to replace vehicle."

R. Eitner

"Everything went very smooth. I was pleased with the personal service. The purchase was easy- no problems. Instructions were exact- no last minute details. I received friendly service from the start of first phone call. Salesman, Bob L. was great!"

S. Cartner

"Awesome deal. Very happy with purchase. Exactly as advertised on Ebay. Very helpful, knowledgable employees. Thank you for the smooth transaction."

S. Kirby & N. Kirby

"We were very impressed with your dealership. Everyone was very courteous and knowledgeable about the truck and very helpful. We have never had such a great experience at a dealership before. We will certainly tell people about it and will certainly be back when we need another vehicle. Thank you!"

Rick & Michele R.

"My experience at Lambert was really great! All of the Salesmen were extremely patient, helpful, and kind. Thank you!"

Jensyn T.

"Our salesperson Mark Munday made our car shopping a positive experience at Lambert GMC. Thanks to Mark and all the staff who were respectful and courteous & we will not hesitate to refer our friends and family."

Lois N.

"Good Morning Craig,
I wanted you to know I did come in yesterday, Sept. 30, to look at the Jeep Commander. I loved the vehicle and did write up a purchase order. I also wanted you to know that Bob Leone did an excellent job and was very professional. I know what it is like to work in sales because I have been in retail for over 40 years. I also know the push is to “close” the deal so everyone benefits from the work. Bob listened to everything I had to say, as a customer, and never got “pushy” in an obvious way. He was professional and a gentleman at all times. I did ask for you when I came in but, since you were off, talked to Bob on the telephone instead. When I got to the dealership, he did an excellent job in your absence. I just wanted to take a moment to let you know what a good job he did. I know I appreciate it when my customers let me boss know I have done a good job for them. Referral business is important to everyone and I will let everyone I know, know about your dealership. Thanks, again, for taking the time to answer my emails."

Dawn

"John Sdono and Heather Schlagel are outstanding to work with. This is my second purchase from Lambert. Any vehicle need I call John Sdono. I would recommend John and Lambert to anyone. Thanks again John and Heather."

Zach S.

"Dylan Stout!!- - -Very Professional!! All people who work with the public need to take lessons from this gentleman on how to make the customer feel important!! - - - He certainly is the essence of what a model employee should be!! I have purchases many automobiles from your company over the past 15 years.... Dylan Stout is what a service consultant should be!! Hold on to him. he is a treasure!!

Matt Koehl.... he is the finest salesman in town,... quality in the Lambert Product is a direct reflection on the quality of your people!!

Matt Koehl is One of your best People,....
Lambert is the best!!"

Mike S.

"Andrew took care of my car issue. He was very accommodating when more issues came up with my car. He more than once apologized that there was a delay in getting parts needed in a quicker manner. He also offered me a car to use due to my delay & inconvenience. Thanks! Got an A+ grade."

Jeanette S.

"John Lambert,

I stopped on 9-1-2011 to have an oil change and tire rotation on my 2009 Pontiac. In the showroom was a Buick Regal and I felt probably May or June next year I would discuss a deal. Some conversation with Charles ensued then even further discussion with Craig. I was given the opportunity to drive the car. Very nice automobile!! Mike Craig came through with a lease package I felt comfortable with and I drove the car home. My experience with your staff (as always) was excellent!! Great car!! Also all of the guys up front helped out."

Arthur L.

"My experience at Lambert was extremely good. Everyone I dealt with was courteous and accommodating. I can not think of anything that would have improved my visit."

Lois L.

"Great up front pricing! No pushy salesmen!"

Donna M.

"It is always a pleasure doing business with Lambert. I am a long-time customer and I’m treated like family there. I actually have fun buying a new car. Everything is totally handled and Mike Craig is so efficient at handling the paperwork, explaining everything and answering our questions. Matt Koehl, Mark Munday, & Mike Craig can remember things we talked about from the last time we purchased a car there and that is impressive. Matt even remembered what features I was interested in the last time I bought a car and was able to match me up with the perfect fit. On this particular purchase we had a one-on-one session with Jefferson, a fine young man, who knows all about technology and instructed us in all the technical aspects of our new Buick and helped us program things to our specifications. This is really great because our last Buick we never did program things because it was too confusing for old folks. So all in all we have a family at Lambert."

Sharon F.

"Very good customer service, good pricing. Wouldn’t go anywhere else. Great dealership!"

Janet & Scarry

"Both of the salespeople we worked with were wonderful. They made the process very easy with no stress!! Thank you!"

LPaige P.

"I was a long time customer of Dave Towell for over 8 years and this was the first GMC we have ever bought, at first I was a little skeptic because I believe that the service department is the heart and soul of any dealership. Any one can sell a car but it takes a fine group of people to make it work. I have worked with Dylan Stout in Service and in my opinion there is no finer service writer any where in Ohio. You are truly lucky to have him, don’t lose him or you lose me! Just so you know my wife works at Akron Lexus, and she drives past there everyday but we would rather work with you! And Dylan!"

Ken & Karen R.

"The service department is absolutely the best I have ever experienced. They are honest, dependable, and courteous, Dylan takes care of my service needs. I actually enjoy spending money for service at Lambert."

John H.

"Service was great very respectful sales staff. Smooth process."

Nick S.

"This was our 7th car from Lambert! They have the best prices in the area and wow what a nice showroom!! No pressure at all and very friendly! Thank you we are customers for life!!"

Bob & Andrea K.

"Associates I came in contact with were very professional in every respect. it made purchasing an automobile an enjoyable event rather than a hassle (as usually is the case)"

Robert L.

""I have never been treated so well in your service dept. especially Mr. Dylan""

Homer C

"Thanks to everyone at Lambert for making car buying so enjoyable. You offer everything that is fun about buying a car-great selection, best prices, and easy access to the vehicles. At the same time your customers are free from high pressure sales tactics, haggling over the price, and waiting for endless paperwork. This is my fifth Lambert car, but not the last."

Carrie S.

"Great service by all! Cordial & helpful. Especially quick paperwork and out the door!"

Robin C.

"Scott was great! It felt like 110 degrees outside but he showed us every car we were interested in- sometimes multiple times- until we settled on the Commander. Fast, friendly, knowledgeable, no-nonsense dealership. No high pressure sales- they give you time to THINK. Will definitely buy our next car here."

John H.

"Buying our car here and even working with the finance department was great. Gabe was our salesman and made the experience painless, we recommend you often! Thanks!"

Rob & Karen W.

"Awesome Dealership!!"

Sheri P.

"Very friendly environment, very efficient, did not take long for transaction! Very professional!"

Deriver McDaniels

"Buying my new GMC Sierra from Lambert GMC was a great experience. There was no pressure to buy. Needless to say, I will recommend Lambert GMC and Doug Daugerfield to all of my family and friends. Thank you! Thank you! Thank you! Thank you!"

David Z.

"Third car from here. Excellent overall. Matt, Heather, and John are easy to deal with."

Joseph N.

"From the moment we stopped at the lot, salesman Doug was amazing the facility was very nice. Everyone was knowledgeable about the car financing and the whole process was very smooth. Heather was very helpful with financing and Lamberts has great follow up we received thank you cards before we ever got home. Thanks for a pleasurable experience. Would definitely recommend."

Michelle & Justin H.

"We drove two hours to your dealership. We were treated very friendly and are very satisfied with our purchase."

James R. & Kathleen Chaffee

"Came in to look at a few cars after a recommendation from my finance’s boss. The first car we expected to find had sold but then we found out that the Golf I was looking for and hadn’t expected to get, had just come in. Excellent price and condition. Very helpful staff and none of the run around from other dealers. Great place to get a vehicle!"

Daniel C.

"Everyone at Lambert Buick was very friendly and helpful. Appreciate the professionalism extended to me in the purchase of a new vehicle."

Susanne E.

"Everyone friendly, organized very clean atmosphere, would come back."

John B.

"Heather Schlagel- Very efficient, polite and she understood and explained all documents with out hesitation. Mark Mundy- I personally would never buy a car from anyone else! Enough said! Also, sustain what you are already doing. Excellent group to work with."

Joel S.

"Extremely satisfied. Zero pressure from Mike & Heather was able to secure a better finance option than we had originally been quoted."

Nick & Melissa P.

"You made it possible for me to get an excellent truck at a fantastic price. Your customer service was top of the line. Very professional, easy to do business with, highly recommended! Thank you!"

James & Danielle U.

"Excellent buying experience. John Sdono and Jen Kennedy did a fabulous job helping me."
Walter L.

"Jefferson was the best thing going there! Wonderful and charming!"
Marshall M.

"Wonderful experience. Before I despised dealerships, this one has changed my mind with customer service… is number one. Thank you. I will be back."
Mary B.

"Thank You Very Much!"
Mohamed A.

"Nice and easy people. No force, No pressure. Knowledgeable staff. Would recommend to family and friends."

Prakash

"Very friendly staff Quick, painless process, they tell you the payment, you take it or leave it, no hassle. "

Edward D.

"My nephew brought me into Lambert Tuesday 8-9-11 my salesman Carl was very cheerful, helpful, and courteous. We also like Jennifer as she explained everything we needed to know."

Carol Anne S.

"Buying a car was never so easy! We found a car online and bought it the next day. "

Louis O.

"Drove two and a half hours across Ohio to Lamberts. Found dealership through internet. Great truck at a reasonable price and helpful staff."

Adam S.

"Made the buying process very easy. Did not have to spend hours waiting to make a deal. Very accurate and professional dealership."

Deanne W.

"GREAT!"

Ben B.

"This was one of the best buying experiences I have had. The sales reps and finance manager were honest, genuine, friendly, and very helpful. In particular, Jeff Jones and Mike Craig were a pleasure to work with."

Anthony S.

Wonderful experience, Everyone very nice, will recommend people to come buy a car

Janet M.

Mr. Lambert,

on 7/23/11 I purchased a Buick Regal from your dealership. & felt I would like to have you be aware of the outstanding presentation given by your representative, John Morsillo. To sent us on our way your other representative, Jefferson answered all the questions and suprised us with his knowledge. Hang on to him!!! We are happy with our Buick and would not hesitate to recommend your dealership to our friends.

Regards,
Arthur P.

Hello Gabe,

Just wanted to let you know how impressed we were with you and your sales skills. We had a very pleasant experience with you and Lambert Buick. As we discussed, you did the right thing and demonstrated your skills as a professional. We were comfortable and enjoyed the experience (considering we made a major financial commitment). We'll look you up in 9-10 years when we make our next new car purchase.

We were equally impressed with those we encountered at Lambert…Great dealing with you!

Good luck to you and thanks again!!

Jeff & Cindy Tomlinson

The service staff went out of their way to track down the mechanical problems and fix it. They also did it in a manner that was economically favorable to me. Thank you!

Carol Spears

Dear Lambert Buick,

I would like to express how pleased I am with the exceptional customer service I have received from Kenneth Whitfield and all of his employees.

Genobia Cardwell

On June 30th we visited Kent State to watch two granddaughters' at Hockey camp. When we tried to drive away we feared the car would not move. We called AAA and were towed to Lambert.

I just want to let you know that we were treated very well at the time and during the repair time. It was not a pleasant experience to have the car breakdown, but we were lucky to have you there to help us.

You have a really nice group of employees and competent too. I will give you the highest mark possible.

You have a very personable friendly and caring crew in service. Dawn, Dillon, Karen, Kevin, Andrew, and John! It is a pleasure to work with you regarding my car upkeep.

Corrine Wagner

Hi Michael,
I want to thank you all for making this a very pleasant experience, from the minute I set foot on your lot, till the time I drove out with the car that I had been wanting for years. It was a wonderful experience from front door to financing. I came to your store with 2 very "busy" children in tow, which usually turns out to be quite an experience when shopping for anything, much less a car. Mark Mundy is WONDERFUL!!! May I just say that he made this the most "FUN" I have ever had buying a car. My children were welcomed, allowed to participate, and made to feel helpful in the process. This means more than you can imagine to any parent. You have such a family friendly enviornment which made it surprizingly ...not painful!!! Mark did such a fantastic job. He is the kind of salesman you always "hope" exists, but never does. What an amazing person you have working with you. As I pulled away from the lot and flipped down my visor, I found Mark's business card with Thank You written on it. This was then followed by an email and thank you note as well. I have never been treated this well at any other dealership. I was thoroughly impressed by the whole experience. Please forward my sincere appreciation to Mark and the rest of your staff.

Sincerely,
Brandie Bertleff and Family too!!

From start to finish the whole experience was fun, courteous, and professional. Thanks again to Mark, Mike, and Jefferson.

Pam & Andy Dangel

I had my guard up due to car shopping with the usual stressful tactics of most dealerships and staff. But at Lambert Buick, my salesman Jack Marsills greeted me with kindness, no hard-sell tactics, and the patience of job. Just the kind of sale manager one would like to experience to make buying a car an enjoyable event. The finance manager, Heather, was just as wonderful.

Pat

A big THANKS to Heather Schlagel & Mike Charles for helping me with the finance, and purchase of my new car!!

Sherrie Ebersole Gomes

Wonderful experience third car we have purchased from Mark Mundy. We will continue to purchase from him. Also, Jennifer from financing was very informative and helpful!

Dennis Lemons

You guys are amazing! I can’t thank you enough for all the help you gave me while I was still in Florida. I am blown away!

While visiting Tampa, the air went out in our Chrysler Town and Country. This is the last place on earth you want to be in the summer without air conditioning. I called in to Lamberts to find out more information on the warranty I has purchased from your dealership. After talking to Mike in your finance department, he pulled up my warranty-reassured me that everything would be taken care of and found a dealership in Tampa for me to take my car to. The next day he called the dealership to make sure that they had taken extra good care of me and then called me after he already knew everything was perfect to make sure I was happy. I couldn’t have asked for better service. Everything you do is top notch… Great Job!!! I am a customer for LIFE! You guys have an amazing group of people working for you!

Bob Balogh

"Dear Mr. Lambert:
I wanted to take a brief moment of your time to thank you for operating a quality automobile dealership. I recently visited your establishment for the first time with the intent of both locating a new dealership to satisfy my automotive needs and find a replacement vehicle for what I was currently driving. I was pleasantly surprised by the selection of quality used vehicles, the professionalism of your sales associates and the high comfort level of the building that supports your business.

Several weeks ago I began my search for a truck to replace my Chevrolet Silverado and noticed through a search of your website that you has a number of GMC models that met my needs. After placing a call and setting up an appointment with John Sdona to look at the models you had, I was unable to make the date due to some personal issues at home. I called and explained that situation to John and he assured me that I could stop by anytime. I followed up the next day and met with John Marsillo who showed me what I was interested in. I explained that I attempted to meet with Mr. Sdona and was interested in him getting credit for any sale if it occurred. He informed me that the sales staff worked as a team and there would not be a problem.

Not to bore you with the details but I ended up buying not only a GMC Sierra but a Chevrolet Trailblazer for my wife also. Please extend my thanks to both of these gentlemen for their professionalism and assistance for what always seems to be a challenging and stressful activity for me. As an aside Mr. Sdona went the extra mile(s) and accompanied me home on the night of the sale to return one of our trade in vehicles so we did not need to further deal with the cold and snow of the storm that occurred last Monday night. I was also impressed with the young lady that assisted with the processing of the paper work she was polite, efficient, knew her job well and very enjoyable to work with.

Thanks again, I assure you I will be back for additional purchases. I only hope your service department is of the same high quality as your sales staff."

Sincerely,
G. David Hettinger

"Dear Mr. Lambert,

I purchased a Buick LaCrosse in August from Mr. Amedeo Marino.

Mr. Marino showed me several vehicles and their features with patience and professionalism.

A few weeks ago I returned with questions and a problem with the head rests as they are so uncomfortable and my friend won't help in driving on vacations as it hurts her neck so badly. Mr. Marino checked and found there was no way to adjust except for up and own and it is against the law to remove them as that is what we tried to do. He gave me the 800 number for Buick customer service which I have called. Other than this problem he was able to assist me with everything else.

You have a real gem in Mr. Marino. My friends are so impressed with him that he will be the first any of us contact in the future when car shopping. In fact, one friend is buying a van and has looked at Honda and Ford but remembered my comments about Mr. Marino and will be contacting him soon to help her find something.

May you and yours have a happy holiday. "

Sincerely,
Mary Jane Springer
Cc: Ms. Victoria Watt, G.M.

"Doug,
My salesperson made me feel like a family old friend. Not just a dollar sign. Hats off, and thumbs up to him and mike in finance. Thanks!"

"I would just like to say what a pleasant and comfortable experience Pat Kassinger and Heather Schlagel created for us as we bought our first GM vehicle. I've been a Ford guy before, I'm looking GM from here out!"

"We have been Lambert customers since 1999 and have always dealt with Jeff Jones who in our book is simply OUTSTANDING. We always shop other dealers and brands but always have ended up back at Lambert. It's clear that Mr. Lambert knows what his customers want and delivers. The ACADIA is the 5th vehicle purchased from Lambert and Jeff Jones. I would also like to put a good word in for John Mckitrick in the service department because for many years he has taken care of our vehicles in a very professional manner and takes the time to get to know us as customers. Feel free to share this as well as whom it was from."

Tim and Misty Hall

"Thank you ever so kindly in working with me to get the Milan. I love it and appreciate your time and all you've done."

Kathie Brooks

"Very pleasant experience we would highly recommend this dealership to everyone. Mark Mundy was a pleasure to work with."

Vince & Kathy Wesley

"Good Morning Craig,

Thanks for your call on Saturday inviting me to the Lambert dealership. I stopped by yesterday and leased a Buick Regal Turbo.

Amedeo Marino assisted me through the process and was an excellent sales professional. From the moment I walked through the door, he made me feel welcome and made sure I had a good understanding of the features and benefits of the car. And, Micheal Craig made the paperwork easy.

The culture at Lambert's is different than other dealership's I've visited. And, I'm thankful for the difference. "

Sincerely,
Tracy Jensen

"To the people of Lambert Buick, I just wanted to express my appreciation for the best vehicle purchasing experience in my life. Thanks to Bob Leone & Heather Schlagel, the both were just super.
In today's world, it was great to deal with such a professional business; I'm sure the whole Lambert organization is just like Bob & Heather. "

Thanks so much,
Pat Holland

P.S. My wife, son, and I love the vehicle

"This is our first GMC product and first purchase @ Lambert Buick. We are both very excited about our Acadia and were very pleased with the service we received. Jeff and Craig were great!"

"We've never felt so welcome or comfortable buying a vehicle. Mark Mundy and all the people there are a refreshing change from high pressure dealers. We refer your dealership every chance we get!"

Thank you, The Diefendores

"I want to give Michael Charles a 1000% rating from the time he answered the phones; His professionalism during the sale and after the sale. The best salesman and person I ever met!! I have never given anyone a 1000% rating!!! Michael is the best!!! Polite, kind, knows his business, no high pressure, he is just A GREAT MAN!"

"Andre and Heather have always treated us great! They are the reason we come back again! Great Service Great Cars always priced Great! Worked with Mike Craig and he was great too!"

"Have bought many cars over the years. Everything was off the internet. Gabe was very professional. He did what he said he would do. Jennifer Kennedy, business manager, made the finance part easy and stress free. I would recommend this dealership because it was hassle free and a good experience."

"I was blown away by the customer service received here. From the very first phone call, all the way to the final purchasing was exceptional. Pat Kassinger is an amazing sales person along with the finance team that made this possible for us!"

Kristen Adams
N . Canton Ohio
2008 Pontiac G6

"Dear Mr. Lambert,
My husband and I have been customers of Lambert Buick for over 18 years and we have purchased many cars during this time. We have always been very satisfied with the professional manner that was extended to us at all times. You have a wonderful staff of employees.

I would like to mention that Mr. Dylan Stout is a very stellar employee of yours. Dylan always has been very pleasant, professional, and a true asset to your organization. He is very astute, organized, and patient with anyone I have seen him take care of. Dylan has a vast knowledge of the area he works in. I would appreciate it if this letter could be put into his personnel file. I worked in Human Resources for 12 years for a prominent company and when I see someone of his caliber, I always mention this to their employer. In today's world, not many people will take the time to do this. Dylan certainly deserves this compliment. The reason we have returned as customers for so many years is because of employees such as Dylan that make a profound impact on the people they have taken care of that represents your organization at its finest level. Thank you. "

Sincerely,
Sandra J. Robinson
Phillip T. Robinson (Deceased, 7-27-10)

"Very personable and professional sales personnel. I was impressed by the respect and hospitality. Nice atmosphere!"
Michael Marciniok

"Dear Heather,

Thank you for all you did for me to get a car loan! I've had some misfortune in the past and I appreciate the help you have shown me."

" I wanted to take a moment of your time to compliment two members of your sales staff at Lambert that I recently dealt with, John Sdona and John Marsillo. I was shopping for a new dealership and a replacement vehicle for what I was driving and was pleasantly accommodated in both capacities. I formerly dealt with a local Chevrolet Dealership for many years and due to some organizational changes and a merger I am no longer comfortable or happy with the business.

I began my search for a truck to replace my Chevrolet Silverado and noticed through a search of Lambert's web site that there were a number of GMC models that met my needs. After placing a call and setting up an appointment with John Sdona to look at the models available, I was unable to make the date due to some personal issues at home. I called and explained the situation to John and he assured me that I could stop by anytime. I followed up the next day and met with John Marsillo who showed me what I was interested in. I explained that I attempted to meet with Mr. Sdona and was interested in him getting credit for any sale if it occurred. He informed me that the sales staff worked as a team and there would not be a problem.

Thanks to Lambert's inventory and these gentlemen I ended up buying not only a GMC Sierra but a Chevrolet Trailblazer for my wife also. Needless to say I am extremely pleased with both vehicles. Please extend my thanks to both of these gentlemen for their professionalism and assistance for what always seems to be a difficult and stressful activity for me. As an aside Mr. Sdona went the extra mile(s) and accompanied me home on the night of the sale to return on of our trade in vehicles so we did not need to further deal with the cold and snow of the storm that occurred last Monday night. I would also like to express my thanks to the young lady (I forgot her name), that assisted with the processing of the paper work. She was polite, efficient, knew her job well and very enjoyable to work with, unlike many people in her position that I have dealt with at other locations.

Thanks again, I assure you I will be back for additional purchases. I only hope the service department is of the same high quality as your sales staff. I do plan on making use of the dealership for all of my needs. "

Sincerely,
G. David Hettinger

"Arriving at Lambert's we were not bombarded but greeted in a friendly manner and immediately made comfortable. Our salesman was very knowledgeable and no hassle, no pressure to purchase that day. He answered any and all questions before and during our test drives. He was courteous to bring the vehicles inside to see for my disabled husband. Heather in the finance department worked with us, with our not so great credit, to meet our limited monthly payment in addition to an interest rate lower than expected. We will definitely buy our next car at Lambert. "

William & Lonni Taylor

"Lambert Buick is awesome! Doug was warm and friendly and made my car buying experience pleasurable. I haven't been in the market for a car in 9 years and things have certainly changed and Lambert Buick made everything so easy."

Tiffanie Riggs

"I did a lot of looking into the truck and a lot was done through email/chat. (But you still beat the $ price by far). Cleanest, best up-kept dealer I have been in. Never pressured, great overall dealer. P.S. the idea of cookies in the waiting room….is awesome."

Jenn Cygan

"Just wanted to let you know that your service center is wonderful. John and Dylan have been most helpful each time I have been in. I would not consider buying a car at any other dealership because of the Service Department. keep up the good work!!!"

April Harlin

"Salesperson Gabe was cool, very easy to get along with. Business Manager Mike was laid back and very knowledgeable. Thanks again even though I live 2 hours away, I will tell people it's worth the trip."

"Our salesman, Pat (Kaz) Kassinger did a wonderful job helping us purchase our new Buick Enclave! Pat Kaz is very knowledgeable about the models and rebates available. He patiently explained the advantages/disadvantages and answered questions for each model we chose. Brian, the Sales Manager, and Jen, the Finance Manager, helped Pat put together a terrific deal for our new car, trade-in, financing and all rebates.

We would especially like to thank all of you at Lambert for such a pleasant experience! We were so excited and relieved to be able to buy a new car, without the high pressure sales tactics we had experienced elsewhere.

We highly recommend Lambert Buick GMC to all our family and friends!"

Thank you,
Jerome & Lynn Smith
Cuyahoga Falls, OH

"Sales representative Pat Kassinger made my purchase quick and easy. The sales manager was very friendly and gave me several options. Would recommend Lambert to everyone."

"Saved this traveler! I was driving to Chicago last July and the transfer case in my GMC pick up truck spun a bearing, On Star directed me right into Lambert GMC from the Ohio turnpike, it was 3:30 Friday afternoon, Dylan in service got my truck right in and they found out it was going to be a major repair job. The courtesy van driver took me in his own car 25miles to Penske truck rentals so I could get a rented truck. Dylan and one of the parts guys helped me transfer my stuff into the rented truck, and I was back on the road by 6:30pm. They had my pick up truck fixed a week later and helped arrange to have it shipped back to me via contract car hauler. Everyone I came into contact including the technician working on the truck was very helpful and very pleasant to deal with and understood the aggravation of being stuck hundreds of miles away from home! Great job guys, and thanks again! Rob W. General Manager, Select Auto Sales Inc."
Doylestown PA.

"Very personable and professional sales personnel. I was impressed by the respect and hospitality. Nice atmosphere!".

John,
"I wanted to thank you for all your help over the years with my leasing of Pontiac's and yesterday with my first Buick. You also have a great staff with especially Michael Craig and Carl Buckingham. They are super employees and together with you make Lambert Buick and GMC a pleasure to work with".
Best Wishes in the New Year,
John Hormel

" Very friendly and a great experience "

" Excellent Dealer - fast & friendly!! I drove 7 hours & completely happy! "

" A very pleasant and smooth transaction....very nice to deal with!!!! "

" Great experience, picked me up at the airport, out the door in less than 2 hours "

" Gabe at Lambert made buying a car on EBay really comforting and easy. "

" Great transaction, great communication!! "

" Item was as described, great service, very good transaction. "

" My wife and I bought a 2008 Mazda Tribute from Lambert. The experience was quick and painless. The sales person (Amedeo) took time to understand our wants and needs (budget too) and quickly pointed us to the Mazda we purchased. The car ahd 3,000 mies on it and for a unit that has an original new invoice of $21000+ we paid $16400 which did not require a lot of haggling to get. Next we met with the finance department (Mike, Jenn and Heather) who very quickly got us a loan approval with no money down at a exceptional rate considering our bruised credit. My wife loves her new Tribute and this is the best dealership experience i have ever had. See Lambert first! "

" We bought a 2006 Buick La Crosse in late June to quickly replace a car lost in an accident. The sales person (Chip) was very helpful, no pressure, very professional. Priced similarily to other dealerships but were willing to negotiate and we felt we got a very fair price. Free CarFax to review. Beautiful car with very low miles. Huge inventory to choose from. Very nice showroom. Finance manager was very professional and competent. Overall transaction handled very well and more than met our expectations. Would definitely recommend this dealership based on our experience. Would definitely consider buying from them again. "

" Bought 8 month old used car from Betty Fleenor in sales. Car was the LOWEST priceed unit of its model in NE Ohio. They knoched an extra 100 bucks off with an online coupon. Car has been flawless other than routine maintenance issues the last 6 years. Very happy customer "

" Mr. Lambert,
Thank you so much for the all weather mats for my new Enclave! I love this car!! You have an extraordinary staff!! Mark Mundy is awesome-love him (of course hehe) and Mike Craig is great. I tell all my friends to go there to buy their cars. It is such a pleasure doing business with Lambert. Great Job!!

With Much Appreciation,
Lori Dunn "

" Mark,
I just wanted to thank you so much for being so wonderful. I apologize for this being late, but I have finally purchased my condo and have started home healthcare. I wanted to tell you that I enjoyed our demo-ride very much and our talk during it. You made me feel so thankful that there are people like you in the world and you are an angel on Earth. Also, I love the car! I've been recommending you to all my friends. Please stay as amazing as you are. Thanks Again!
-Andrea Thomas "

" A Satisfying Experience! I just bought a 2008 Cadillac SRX from Lambert and I am more than satisfied with the low-key approach of the staff and the deal itself. Lambert was my second stop of the day after having visited a dealer in Akron. While the Akron dealer made an outrageous offer for my trade-in, Lambert came very close to what I was looking for and, by the way, close to what the NADA Blue Book called for my model. My salesman was Bob Leone (a dog lover like myself) and a good man to deal with. If you are in the market, check out Lambert in Cuyahoga Falls. "

" We purchased a 2010 Buick LaCrosse on 10-25-10 picked it up today; 10-28-10 and wanted to express our "Thanks" to Mark Mundy for such a positive sales experience! We would not hesitate to purchase another "Buick" from our "favorite" Salesperson; Mr. Mark Mundy!! Again, Many Thanks to Mark for "fun" and knowledgable sales experience!

Sincerely,
Vicky & Denny Mariola

P.S. Our compliments to Mike Craig as well! "

" I recently bought a used 2010 Pontiac G6 from Lambert Buick. I was searching via internet quite a bit, and found the car I was looking for here. Although they were about an hour away, I felt comfortable making the trip after various calls. Michael Charles was my salesman, and A+! After the purchase and right after leaving the dealership, I noticed a slight problem, when right back and spoke to another individual that I had not yet met, he took me right to service and the issue was corrected immediately! I have to say it was one of the BEST car buying experiences I've ever had!? "

" Hi Bob,

Just a quick note to let you know we are enjoying the 2007 Jeep Liberty. Tell everyone especially in the finance
department a big Thank You!

Enjoyed doing business with you!
Frank & Dia Moss "

" Dear John,

Enclosed you will find the spare key for the La Crosse as well as the title as you requested. Thanks again for your time, courtesy, expertise, and professionalism in making this major purchase a pleasant experience.

Doug and I think you're a fine young man and an excellent salesman…when I walked into the dealership, I really didn't think I was buying a car…but, the Italian made an offer the Sicilian couldn't refuse!!! Ba da bing, ba da boom- Sold!

I do believe I am going to enjoy driving my new La Crosse very much. Wishing you continued success in your career. God bless you and your family.

Sincerely,
Perry Herbert "

" Dear Michael,

I just wanted to thank you for making it possible to obtain financing for my purchase of my new red 2009 Chevy Cobalt back on 5-30-10. Even in the face of my recent bankruptcy, you made it happen and removed a lot of stress from my life. Victoria said that you were the BEST and you are that and more. May GOD BLESS YOU!"

" Dear Mr. Lambert,

I would like to commend your dealership and its staff, especially Mr. James Hardy and Ms. Heather Schlagel. I purchased a used 2010 Chevrolet HHR at your dealership on 28 June 2010. I was handled in a very professional manner from walking in the door to the financial aspects of the purchase. I would like to especially thank Mr. Hardy for his professionalism and kindness in going the extra mile in providing floor mats and touch-up paint for the vehicle. Ultimately, it was the most pleasant (honest and fair) experience that I have had purchasing a car. I plan to buy my next vehicle from your dealership. I will promote your dealership to my parishioners. "

Sincerely,
~ Father Joseph Repko

"Mr. Lambert,

I'm writing this letter by hand to lend a personal touch. The same kind of "touch" your salesman, Ron Frances, displayed to me. He made the purchase of my '09 Mercury Mariner go more smoothly than any vehicle that I've ever bought.

I was so apprehensive in the beginning because I had never made such a large monetary commitment through the Internet and by phone.

Ron skillfully guided me through the process and assuaged my every doubt.

Mr. Frances and Lambert Motors has surely earned my praise and trust. I will be very comfortable recommending Lambert Motors in the future to all my friends and family.

I couldn't be more pleased with the buying process and my Mercury Mariner. It was amazing how pleasant and seamless the entire process was handled by your folks.

Please convey my gratitude and thanks to Mr. Frances, as well as my good wishes. He treated me like a friend!

It was my pleasure doing business with Mr. Frances and Lambert Motors.

I can assure you, Mr. Lambert, Ron Frances is an asset to your organization."
Respectively,

~ STN

"I wanted to send you a quick "Thank You" for all your help in the purchase of my Malibu. I love my new car so much, and the buying experience was so relaxed and easy. Thanks for making my first car purchase such a great experience! "
~ ML

"Thank you for all of your help with the purchase of my 2007 Ford Fusion. I cannot express enough how much it meant to me when you greeted us at the door, welcoming us from our freezing cold drive! I absolutely love my Fusion! Thank You "
~ MG

"I want to thank you and your company for the service you folks render to someone buying a car from you. This has been the most pleasant car buying experience I have ever had since I bought my first car in 1959.
Please pass my compliments along to management in your company. "
~ BM Poland, Oh

"Thank you for all of your help buying my car! It's greatly appreciated! "
~ AN

"I just wanted to thank you for all of your help and getting me home in my new Jeep! I love it very much. Anyone I know that needs a new car I will definitely send your way, Thank You So Much!"
~ KD - Parkman, OH

"I'd like you to know what a pleasure it was to purchase a used car from Lamber GM. Your manager handled all aspects of the sale with professionalism and courtesy. His assistant was meticulous in his execution.
You run a quality business and I hope to purchase additional vehicles as the need arises."
~ KR - West Chester, OH

"Very pleased!!!"
~ SF - Cleveland, OH

"Lambert is good, Gregg is great, beautiful car,wonderful transaction! AAAAAAAA++++++"
~ NB - Sebring, OH

"Great transaction - and love the car - thanks so much!"
~ BA

"I'm the "Little Old Lady from Pasadena" now; a great dealer!! What a gem I got!!"
~ HM

"Excellent seller; would buy again from them; very accommodating and friendly."
~ LT